This terms contain all game services provided by Mocatree(hereinafter referred to as "company") in a mobile use environment and networks, websites, and other services (hereinafter referred to as "services"). The purpose is to define rights, obligations, responsibilities, and other necessary matters between the company and the user for use. Disputes between users shall be subject to the terms of the company's "Latest Terms of Service".
2. Defintions
(1) The definitions of terms used in these Terms are as follows.
① "Company" means a business that provides services through mobile devices.
② "User(s)" means a member who accesses and uses the Company's Game Services using an account issued by the Company after signing up and agreeing to the Use Agreement according to the procedure set out by the Company.
③ "Mobile usage environment" means a device that can be downloaded or installed and used through a network, such as mobile phones, smartphones, PCs, Personal Digital Assistant (PDA), tablets, etc.)
④ "Account information" means the user's membership number, external account information, device information, nickname, profile picture, friend list, etc., information provided by the user to the company, game use information (character information, items, level, etc.), and payment information etc.)
⑤ "Content(s)" means all paid or free contents (games and network services, applications, game money, game items, etc.) digitally produced in connection with the provision of services for use in a mobile environment.
⑥ "Paid service" means any purchased online content within the Game Services.
⑦ "Open market" means an e-commerce environment built to install applications and make paid payments in a mobile environment.
⑧ "Affiliate service" means a service provided by the company through partnership with other mobile platform service companies such as Kakao, and individual or all services provided so that users can use the service in a mobile environment using the affiliated mobile platform subscription information and profile picture.
⑨ "Application" means all programs downloaded or installed through the mobile environment to use the services provided by the company.
⑩ "Game service" means the user's play the games in a mobile use environment and other additional services provided by the company in a mobile environment.
⑪ "Game world" means a variable virtual world that implements gameability so that multiple users can play according to certain rules (hereinafter referred to as "game rules") or engage in entertainment for leisure, socializing, and mediating information.
⑫ "Account(ID)" means a game account or ID, consisting of a combination of characters, numbers, or special characters selected by Member and approved by the Company to identify Members and use the Game Services.
⑬ "Password" means a combination of letters, numbers, or special characters that the Member selects and privately manages to ensure that the Member is the matching Member of the Account.
(2) The definitions of the terms used in these Terms of Service shall be based on the relevant laws and regulations except as set forth in Paragraph 1, and the matters not set forth in these Terms of Service shall be governed by general commercial practices.
3. Information provided by Company
(1) The Company shows the following items in the initial screen of the website of each game for its Members to see.
① Company name
② Representative of the Company
③ The office mailing address
④ Telephone number, fax number
⑤ Business Registration Number
⑥ Privacy Policy
⑦ Terms of Service
4. Terms And Amendments
(1) In order to let users understand the content of these terms, the company should announce it in the game service or link page. In this case, important contents such as service interruption, subscription withdrawal, refund, contract cancellation, and the company's indemnification among the contents of these terms and conditions are clearly indicated in bold letters, colors, symbols, etc., or by the user through a separate connection screen, etc. Make it easy to understand.
(2) In the event of the amendment of theTerms of Service , the Company shall announce the effective date, the details of amendment, the reason for the amendment on the initial page or link page 7 days before the applicable date. However, any unfavorable or significant changes to the terms and conditions shall be announced 30 days prior to the effective date according to Article 28.1 , and members shall be notified of the terms and conditions to be amended, effective date and reasons for amendment by initial page or link page.
(3) If the company revises the Terms of Service, check whether the member agrees to apply the revised Terms of Service after it is announced according to Article 4.2. The Company may be able to deem the Member to have agreed to the Amended Cash Policy if Member does not express any sign of consent or rejection by the effective date.
(4) The company should take measures so that users can ask and answer questions about the company and the contents of these terms and conditions.
(5) The company may revise these terms and conditions to the extent that they do not violate related laws such as the Consumer Protection Act, the Terms and Conditions Regulation Act, the Game Industry Promotion Act, the Information and Communication Network Utilization and Information Protection Act.
5. Signing and Application of Terms of use
(1) Term of use is concluded when the person who wants to become a user (hereafter referred to as the “subscription applicant”) agrees to the contents of these terms and conditions, applies for service use, and the company approves the application.
(2) In principle, the company approves the application of the applicant for membership.However, the company may refuse the application as followings.
① In the case where the contents of the application are falsely stated or the requirements for application are not met
② In the case the company does not provide the service or applies for use through an abnormal or detour method in a country that has not decided to provide it
③ When applying for use for the purpose of performing acts prohibited by current laws, such as the 「Game Industry Promotion Act」
④ When applying for the purpose of undermining social well-being and order/good morals or undermining the interests of the company
⑤ In the case where the service is intended to be used for fraudulent purposes,
⑥ In the case of using a service for the purpose of pursuing profit
⑦ In case the user applies for use through a mobile use environment or program that restricts by Company
⑧ In the case the approval is judged inappropriate for any other reason equivalent to each subparagraph
(3) The company may withhold approval until the cause is resolved in any of the following cases.
① When the company's equipment is insufficient, difficult to support a specific mobile use environment, or there are technical obstacles.
② In case of technical difficulties such as service or payment method failure.
③ In case it is deemed difficult to accept the application for use for any other reason equivalent to the above items.
(4) When the user completes the procedure for agreeing to the terms and entering the information necessary to use the service, the company allows the user to use the service immediately if there is nothing to withhold or reject the consent.
6. Guidelines Beyond Terms
(1) Regarding matters not stipulated in these Terms and the interpretation of these Terms shall be governed by relevant laws or commercial practices such as the Consumer Protection Act in Electronic Commerce, the Regulation of Terms, Game Industry Promotion Act, the Information and Communication Network Promotion Act, and Information Protection Act.
7. Operating Policy
(1) In order to make the terms applicable, the company may formulate game service Operation Policy (hereinafter referred to as "Operational Policy") in terms of necessary matters and specific scope of matters.
(2) The company posts the contents of the operation policy within the game service or on the connection screen so that users can know.
(3) In the case of revising the operating policy, follow the procedure of Article 4. 2.However, if the revision content falls under any of the following subparagraphs, it will be notified in advance by the method of paragraph 2.
① In case of revising the entrusted matter by setting the specific scope in the terms and conditions
② In case of revising matters not related to the user's rights and obligations
③ If the contents of the operation policy are not fundamentally different from the contents set forth in the terms and the operation policy is revised within the range that users can predict.
8. Protection And Management Of Personal Information
(1) The company shall be committed to protecting the personal information of users in accordance with the methods prescribed by relevant laws and regulations. The protection and use of personal information is in accordance with the relevant laws and the company's personal information processing policy. However, the company's privacy policy does not apply to the links other than the services provided by the company.
(2) The company does not provide users' personal information to others without their consent, except in cases where there is a request from a related national institution in accordance with related laws and regulations.
(3) The company is not responsible for any damage caused by the user's personal information or account information leaked due to reasons attributable to the user.
9. Obligations Of The Company
(1) The Company shall abide by the relevant laws and regulations and use best efforts to perform its obligations set forth in the Terms of Service.
(2) The Company shall have a security system to protect a Member’s personal information (including credit information) and disclose the Privacy Policy. The Company shall not disclose or provide any personal information of a Member to any third party except for the cases as stipulated in this Terms of Service and/or Privacy Policy.
(3) In case any damages to the equipment or loss of data occurs during service improvement for continuous and stable service, unless there are force majeure events such as natural disasters and emergency situations, the Company will use best efforts to fix the problem or restore data without delay.
10. Obligations Of Users
(1) When using the services provided by the company, users shall not have any of the following behaviors.
① An act of writing false information or using information of another person when applying for use or changing user information.
② An act of acquiring, using, selling, giving, transferring, or attempting game information (ID, Avatar, Item, Game money, etc.) through services or abnormal methods not provided by the company.
③ An act of posting or sending an e-mail by pretending an employee or operator of the company, stealing another person's name, pretending another user, or falsely specifying the relationship with another user.
④ An act of purchasing content by stealing another person's credit card, wired/wireless phone, bank account, etc., and illegally using another person's ID and password.
⑤ An act of collecting, storing, posting, or distributing other users' personal information without permission.
⑥ An act of exchanging, publishing obscene, vulgar information, or linking obscene sites, or using services in an unsoundness way, such as sending or distributing words, sounds, writings, pictures, or videos to others.
⑦ An act of using the service for the other purposes, such as for-profit, sales, advertising, public relations, political activities, and election campaigns without permission.
⑧ An act of copying, circulating or commercial use of information obtained through company services. An act of using the service by exploiting known or unknown bugs.
⑨ An act of taking advantage by deceiving others or causing damage to others in connection with the use of the company's services.
⑩ An act of infringing on the intellectual property rights or portrait rights of a company or another person, or damaging or herting the reputation of another person.
⑪ An act of intentionally transmitting, posting, distributing, or using information (computer programs) or viruses, computer codes, files, programs designed to interfere with, destroy the normal operation of computer software, hardware or telecommunications equipment.
⑫ An act of changing the application and client without being granted special rights by the company, Add/insert other programs into applications and clients, Hack/reverse engineer the server,Leak/change source code or application and client data,Build a separate server or impersonate the company by arbitrarily changing/stealing a part of the website.
⑬ An act of using, distributing, or attempting software, applications, etc. falling under subparagraphs 11 to 12
⑭ An act of requesting another person to proceed with the game (Cultivation level, etc.) by paying money, etc.
⑮ An act that violates relevant laws or violate good customs and other social norms.
⑯ An act of inducing or advertising the act of subparagraph 2
⑰ An act of harassing or threatening another user, or constantly causing pain or inconvenience to a particular user.
⑱ An act of copying information obtained through this service for purposes other than service use, using it for publication and broadcasting, or providing it to a third party without prior consent of the company
(2) The user is responsible for the management of the user's account and mobile use environment, and should not allow others to use it. The company is not responsible for any damage caused by poor management of the mobile use environment or consenting to use by others.
(3) Users must set up and manage security measures such as payment password functions to prevent improper settlements in various open markets. The company is not responsible for the losses caused by the user's carelessness.
(4) The company may determine the specific details of the actions in each of the following subparagraphs, and users must follow them.
① User's account name, Nickname, Club name, association name or other names used in the game
② The content and method of chatting.
③ Affiliate service policies and other necessary matters.
④ Restrictions on how to play the game
⑤ Other matters deemed necessary by the company for service operation within the scope that does not infringe on the essential rights of users to use the service
11. Provision Of The Game Services
(1) For users who have completed the terms of service, the company shall provide services immediately in accordance with Article 5. However, some services can be provided from a specified date according to the needs of the company.
(2) In providing services to users, the company may provide other additional services, including those stipulated in these terms and conditions.
(3) The company can distinguish the user's level, and subdivide the use time, the number of use, the scope of the service, etc., and classify the grade difference in use.
12. Usage Of Service
(1) The service should be provided within the specified time according to the company's opperational policy. The company will explain the service time in the game service or announcement in an appropriate way. If there is no special announcement, the game should be provided within 24 hours.
(2) Despite the first provision, the company can still suspend all or part of its services due to the following cases. In this case, the company should notify the reason and period of suspension in advance on the initial screen of the game application or in the game service. However, if there is a situation that cannot be notified in advance, an announcement can be made afterwards.
① If necessary for system operation, such as regular inspection, expansion and replacement of servers, network instability, etc.
② In a case that the service cannot be provided normally due to power outages, obstructions to service equipment, congestion in service use, maintenance or inspections of the equipment of the telecommunications company, etc.
③ In the case that beyond the control of the company, such as wars, incidents, natural disasters, or emergency situation.
(3) The company provides services by using special applications or networks for mobile use environments. Users can download and install the application or use the service for free or paid through the network.
(4) Paid services can only be used after the payment. If you download applications or use services through the internet, you may incur an extra fee set by the mobile carrier.
(5) In the case of downloaded and installed applications or used services through internet, the game will be provided to suit the characteristics of mobile usage environments or mobile carriers. If you change the usage environment, phone number or overseas roaming situation, all or part of the game services will be unavailable, and the company will not be responsible for this.
(6) Background tasks may occur in the case of downloaded and installed applications or services used over a network. In this case, additional charges may be incurred to suit the mobile usage environment or the characteristics of the mobile carrier, and the company is not responsible for any related matters.
(7) In spite of Paragraph 1, if the provision of the service is prohibited or restricted for a specific time or methods in the relevant laws and regulations, the self-compliance agreement of business organizations, etc., the service may not be provided, and the company is not responsible for any related matters
(8) In case of serious business necessity, such as division of the company, merger, business transfer, business abolition, deterioration of the profits of the service, etc.
(9) The company is not responsible for any damages incurred by users in connection with the use of free services provided by the company. However, the case of damage caused by the intention or gross negligence of the company is excluded.
(10) If the company terminates the service in accordance with Paragraph 2, the member cannot claim damages for free services, paid services with no remaining period, subscribed service, or fixed-term paid items.
(11) in order to provide service smoothly to members who have applied for service.The company may install or change (update) programs necessary for service use, such as individual game clients, security programs, and payment modules, without the member's additional consent. However, when installing programs that are not related to service use, such as advertisement programs, be sure to notify the member and install it with consent.
13. Affiliate Services
(1) Affiliate service is a service that can be used with other users who use mobile platforms such as Goldwing Casino, Google, Apple and Facebook.
(2) Before using the service, the user must agree to the provision and use of personal information necessary to provide the service, including the personal profile of the mobile platform such as Goldwing Casino.If you do not agree,it may be restricted the use of the service.
(3) The company may provide multiple services through affiliate services. If users who have subscribed to multiple services wants to cancel the use of the service, they must apply for cancellation (withdrawal of membership) for each service they subscribed to.
(4) Affiliate service is a service provided by using the user information of the service. If the user loses the user qualification of each Affiliate service or withdrawal of membership, the service may not be provided normally.
14. Modification Of Game Services And Contents
(1) In order to provide service more better, the company can change the service content according to the needs of operation and technology, and the relative contents shall be announced in the service. However, if there is an unavoidable need to change such as bugs or errors or urgent updates, or if it is not a major change, it may be notified later.
(2) The company may suspend all services if it is difficult to continue the service due to serious management reasons such as the abolition of business due to business transfer, division, merger, etc., the expiration of game provision contracts, and significant deterioration of service profits.In this case, 30 days before the date of suspension of service, the suspension date, reason for suspension, compensation conditions, etc. shall be announced on the initial screen or link screen of the game service, and the user shall be notified by the method of Article 28.1.
(3) In the case of paragraph 2, the contents that have not been used or have the remaining period of use due to a separate period of use will be refunded in accordance with Article 25.3.
(4) In order to prevent users from being overly addicted to the game, the company can limit the method of use, use time, number of uses, etc. According to the user's degree of over-indulgence in the game, the user protection program (UPP) can be applied.
15. Collection Of Information
(1) The company may store and keep all communications between users in the game service and in-game emails. The information is only owned by the company. The company can view this information only when it is for the purpose of resolving disputes between users, handling complaints or maintaining game environment, and a third party can only view this information when authorized by laws and regulations.
(2) When the company or a third party reads information such as chatting in accordance with Article paragraph 1, the company notify the user of the reason and scope of the reading in advance.However, if it is necessary to read this information in relation to the investigation, processing, confirmation of the prohibited act pursuant to Article 10, Paragraph 1, or the relief of damage caused by the act, it may be notified afterwards.
(3) The company may collect and use the user's mobile environment information (settings, specifications, operating system version, carrier information, etc.) except for the user's personal information for smooth and stable operation and quality improvement of the service.
16. Provision Of Information And Publication Of Advertisements
(1) Through the banners and links in the services provided by the company, you can link to the advertisements or services provided by the third party.
(2) A linked third-party website as described in paragraph 2 would be outside of the Company’s service area and thus, the Company does not guarantee reliability, stability, etc. of such page. The Company shall not be held liable for any subsequent damages to the user.
17. Owenership Of Copyrights
(1) A copyright of contents within the Game Service created by the Company and other intellectual property rights are owned by the Company. Users have rights to use games, Characters, game items, game money, etc. in relation to the Game Service in accordance with the terms and conditions set by the Company. Users may not dispose of such rights by transferring or selling them, or providing them as collateral.
(2) Without a prior consent of the Company or Provider, Users shall not use information and/or Intellectual property obtained by using the Game Service, especially intellectual property rights owned by the Company or Provider, for commercial purpose or allow the third party to use such information and/or Intellectual property by means of copying, transmitting, publishing, distributing, broadcasting or otherwise.
(3) User shall allow the Company to use in-game or game-related communications including the text messages, images, sounds, and all materials and information ('User Contents') the User or non-registered User uploads or transmits through a game client or Game Service.
① The Company reserves the right to use the Member Contents in its entirety or after changing, editing, or modifying them. The Member Contents can be used in any form, such as publication, reproduction, performance, transmission, distribution, broadcast, secondary works, etc., without limitations to time or region.
② The Company does not sell, rent, or transfer the Member Contents for the purpose of trading without the Member's prior consent.
(4) There is a risk that the Member Contents that are not integrated in the Game Services and not displayed in the game (e.g., a posting on a general bulletin board) may be exposed to the search results, services and related promotions, etc. Such Member Contents may be modified, duplicated, and edited in parts for the purpose of promotion. In such cases, the Company shall comply with the Copyright Act, and a Member may at any time request the postings to be deleted, excluded from the search result, concealed, etc. through the customer service or the in-service managing function.
(5) If the Company determines that a posting and the content of the posting within the Game Service fall under the category of the prohibited activities prescribed in Article 10.1, the Company may remove them or refuse to move or register them without a prior notice to Member who made the posting.
(6) Members whose legal interests are infringed upon due to the information posted on the bulletin boards may request the Company to delete the information or to post a rebuttal. In this case, the Company will promptly take the necessary action and notify the Member who makes such request.
(7) This article is valid while the company operates the service and will continue to apply even after withdrawal from the membership.
18. Purchase, Use Period And Use Of paid items
(1)Purchased content belongs to the user's account information and can be used in a mobile use environment logged in with that account.
(2) The usage period of the content provided through payment shall follow the usage period if specified separately at the time of purchase.When the service is terminated in accordance with the provisions of Article 15, paragraph 2, the use period of the content that does not have a specified period of time shall end on the service termination date when the termination of the service is announced.
(3) In the case of exchange for other contents in the service or content consumed when using the content (hereinafter referred to as "Game goods"), it can be provided through payment or free of charge depending on the use of the service. When using game goods, those provided through payment are used first. However, this is not the case if a separate usage priority is specified in the service.
19. Restrictions And Suspension Of The Game Services
(1) Users should not violate the Article 10. In the case of such act, the company can restrict the user's use, delete related materials (articles, photos, videos, etc.) and other measures based on the following categories. The specific reasons and procedures for violations of obligations of users who are subject to restrictions on use shall be determined by the operation policy of individual games in accordance with Article 20.1.
① Restrict some permissions : Restrict certain permissions, such as restricting chatting and sending messages for a certain period of time, initializing game data, etc.
② Account usage restrictions : Restrict the usage of the user account for a certain period or permanently
③ User restrictions : Restrict the usage of user of game services for a certain period or permanently.
(2) If the restriction on use in Paragraph 1 is justified, the company will not compensate the user for any damage caused by the restriction of use.
(3)The Company may suspend the service use of the account until the investigation into any of the following issues is completed.
① In the case where a report is received that the account has been hacked or stolen.
② In the case of suspected illegal activities such as illegal program users or workplaces, etc.,
③ In the case where service suspension measures need to be taken due to the above subparagraphs.
(4) After the investigation under paragraph 3 is completed, the user's usage time is extended by the stopped time or compensated with considerable content. However, this is not the case if the user falls under each subparagraph of paragraph (3).
20. Appeal Procedure Against The Restriction On Use
(1) The company determines the specific reasons and procedures for restricting use in accordance with Article 20.1 as an operation policy in consideration of various circumstances such as the content, degree, frequency, and result of the violation.
(2) If the company takes restrictions on use under Article 20.1, the following matters shall be notified in advance to the user and notified within the service. However, if it is unavoidable, you can notify afterwards.
① Reason For Restriction Of Use
② Type And Period Of Restrictions On Use
③ How To Object To Restrictions On Use
(3) If a user is dissatisfied with the use restriction measures taken by the company, user may submit an application for objection to the company in writing, e-mail or a similar method to the company within 15 days from the date of receipt of the notification.
(4) The company should respond to the user in written or email within 15 days from the date of receipt of the objection in accordance with paragraph 3, and takes measures accordingly. However, if it is difficult to respond within 15 days, the company may notify the user of the reason and the processing schedule.
21. Purchasing
(1) In principle, the imposition and payment of the purchase price for content follows the policies or methods set by mobile carriers or open market. In addition, the limit for each payment method may be granted or adjusted according to the policies set by the company, open market, payment companies, or government policies.
(2) The amount of content purchased with foreign exchange may be different from the price indicated by the service store due to exchange rate and service fees.
22. Withdrawal Of Paid Content
(1) User who has signed a contract for the purchase of content with the company can withdraw from the subscription within 7 days from the later of the purchase contract date or the content availability date without any additional fees or penalties.
(2) The user cannot refund the payment pursuant to Paragraph 1 against the will of the company in any of the following cases. However, in the case of a separable content purchase contract, the separable content does not apply if it does not belong to the following items.
① Content that is used or applied immediately upon purchase
② If additional benefits are provided, the content in which the additional benefits are used
③ In the case where the act of opening can be viewed as a use or there is an act of opening content whose utility is determined at the time of opening.
(3) In the case of contents that cannot be withdrawn in accordance with the provisions of each subparagraph of Paragraph 2, the company should clearly indicates the fact in a place where users can easily understand it. If it is difficult to provide a trial product of the content (permission for temporary use, provision for experience, etc.) or provide information about the content, measures are taken so that the exercise of the user's right to withdraw subscription is not hindered. If the company does not take such measures, the user may withdraw the paid content notwithstanding the reasons for the restriction on withdrawal of paid content in each subparagraph of Paragraph 2.
(4) Notwithstanding paragraphs 1 and 2, if the paid content purchased by the user is different from the contents of the display, advertisement or is implemented differently from the contract, the user may withdraw the paid contents within 3 months from the date of purchase or availability.
(5) If the user withdraws the paid content, the company can check the purchase details through the open market.In addition, the company may contact the user through the information provided by the user to confirm the reason for withdrawal and may request additional evidence.
(6) If the paid content is withdrawn in accordance with the provisions of Paragraphs 1 to 4, the company will retrieve the paid content and refund the payment within 7 business days. When the company delays the refund, the delayed interest calculated by multiplying the delay period by the interest rate prescribed in Article 21.3 of the Enforcement Decree of the same Act and the Consumer Protection Act in Electronic Commerce, etc. shall be paid.
23.Refund
(1) In case of overpayment, the company refunds the overpayment to the user. However, if the overpayment is caused by the user's negligence without the company's intention or negligence, the actual cost of the refund is borne by the user within a reasonable range.
(2) Paid services follow the payment method provided by the open market. If an overpayment occurs during the payment process, you may request a refund from the company or the open market. However, depending on the policy and system of the open market, the company may request the open market to perform the necessary refund procedures.
(3) Communication cost (phone fees, data call fees, etc.) incurred by downloading applications or using network services may be excluded from the refund.
(4) According to the operating system type of the mobile environment in which the service is used, refunds will be processed in accordance with the refund policy of the open market operator and the company.
(5) If users do not pay and get the service for free during the service, Content provided free by the company through internal or external affiliate events, etc. may be excluded from the refund.
(6) In order to refund the overpayment, the company may contact the user through the information provided by the user, Company will refund within 3 business days from the date of receiving the refund information necessary from the user.
24. Terminate The User Agreement
(1) If the user want to terminate the user agreement, the user may request through the menu in the service or the customer service center. When the termination is completed, all of the user's game information (score, Avatar, items, game money, etc.) will be deleted and cannot be restored. Deletion of the application or termination of linkage with affiliated services is not recognized as termination of the contract of use.
(2) In the event of serious reasons for not being able to maintain this contract, such as prohibiting the user from these terms and conditions and subsequent operational policies, the company may suspend the use of the service or terminate the contract for a certain period of time.
(3) Refunds and damages in accordance with Paragraphs 1 and 2 shall be handled in accordance with the 「Content User Protection Guidelines」.
(4)The company may terminate the use agreement and take measures such as destroying the user's personal information to protect the personal information of users who have not used the company's service for a year (hereinafter referred to as a "dormant account"). In this case, the user will be notified of the fact that measures such as termination of the contract and destruction of personal information will be taken 30 days prior to the date of action.
25. Compensation For Damage
(1) If the Company or User causes damage to the other side due to intention or gross negligence, the Company shall be responsible for compensating the Member for such damage.
(2) The company signed into a partnership agreement with an individual service provider and provide individual services to users, the individual service provider is responsible for the related damage if the user agrees to the individual service terms.
(3) If the User causes damage to the Company in violation of these terms and conditions, the User shall be responsible for compensating the Company for such damage.
26.Cancellation and Termination of the Company
(1) The company may terminate the contract after notifying the user in advance if the user violates the user's obligations set forth in these terms and conditions. However, if the user violates the current law or causes damage to the company by intention or gross negligence, the contract of use may be terminated without prior notice.
(2) In the case of Paragraph 1, the user loses the right to use the paid service and cannot apply for a refund or compensation for this.
(3) In accordance with the "Information and Communication Network Use Promotion and Information Protection Law" and the enforcement order of the same law, The company may terminate the use agreement and take measures such as destroying the user's personal information to protect the personal information of users who have not used the company's service for a year (hereinafter referred to as a "dormant account"). In this case, the user will be notified of the fact that measures such as termination of the contract and destruction of personal information will be taken 30 days prior to the date of action.
(4) In spite of the provisions of item 4 above, the company may keep members' personal information during this period when the company stipulates a period of time in other laws or according to the requirements of the member.
27. Limitations Of Company Liability
(1) The Company shall be exempted from responsibility if the service cannot be provided due to reasons of force majeure such as wars, accidents, natural disasters, national emergencies, technical defects that are difficult to resolve, and existence of government policies.
(2) The Company shall be exempted from responsibility unless the service is suspended or a failure occurs due to unavoidable reasons such as repair, replacement, periodic inspection, construction, etc. without intention or gross negligence of the Company.
(3) The Company shall be exempted from responsibility of the service due to the intentional or negligence of the user. However, this is not the case if there is an unavoidable or justifiable reason for the user.
(4) The Company shall be exempted from responsibility for the reliability and accuracy of information or materials posted by users in relation to the service, unless there is intentional or gross negligence.
(5) The Company shall be exempted from responsibility of intervention in the event a dispute risen as a medium for services or due to violation of related laws and regulations such as infringement of the right of a third party including copyright, etc. has occurred between Members or between the Member and a third party, and may not be liable for any damage resulting from this.
(6) The Company shall be exempted from responsibility unless there is Company’s intention or gross negligence with respect to any damages incurred to users in relation to the use of free services.
(7) The Company shall be exempted from responsibility unless there is Company’s intention or gross negligence with respect to the user could not get results that the user expect while using the service or loss thereof.
(8) The Company shall be exempted from responsibility unless there is Company’s intention or gross negligence with respect to the loss of game data owned by the user, such as the user’s experience, grade, Items, game money, etc. in the game.
(9) The Company shall be exempted from responsibility unless there is Company’s intention or gross negligence with respect to third-party payments caused by not managing the password setting function of the mobile use environment and the password setting function provided by the open market.
(10) The Company shall be exempted from responsibility unless there is Company’s intention or gross negligence with respect to use all or some functions of the content due to changes in the mobile usage environment, mobile phone number changes, operating system (OS) upgrades and changes, overseas roaming, and telecommunication company changes.
(11) The Company shall be exempted from responsibility,If the user deletes the content or account information provided by the company without intention or gross negligence of the Company.
(12) The Company shall be exempted from responsibility unless the Company’s intention or gross negligence has occurred to the user due to the failure to suspend or provide the telecommunications services to the user.
(13) The Company shall be exempted from any issues arising from the phone environment of the user or any issues arising from the network environment without intention or gross negligence of the Company.
(14) The Company shall be exempted from any issues arising from the network environment of the user or damages caused by incorrect of personal information without intention or gross negligence of the Company.
(15) In accordance with relevant laws, government policies, etc., the company may restrict the game service or the user's game service usage time. Due to the above restrictions and all matters related to restrictions of game, the Company shall be exempted from responsibility.
28. Notice To Members
(1) If the company notifies a large number of unspecified users, it may do so via Member’s email.
(2)The Company may notify all Members by posting a notice on the Company's initial page of the Game Service or by displaying a pop-up message for at least 7 days instead of what is described in Article 28.1.
29. Governig Law And Jurisdiction
(1) In order to consider the convenience of members, the company may use the in-game screen or the link page to explain the method for the member’s opinions or customer complaints. The company has set up a dedicated department for handling users’ opinions and customer complaints.
30. Complaint Handling And Dispute Resolution
(1) In order to consider the convenience of members, the company may use the in-game screen or the link page to explain the method for the member’s opinions or customer complaints. The company has set up a dedicated department for handling users’ opinions and customer complaints.
(2) The company shall promptly deal with the opinions or customer complaints put forward by members within a reasonable period of time if it is determined.However, if it takes a long time to process, the user will be notified of the reason and processing schedule within the game service or notified in accordance with Article 28.1.
(3) If a dispute arises between the company and the user and a third dispute mediation agency mediates, the company may faithfully prove what has been taken to the user, such as restrictions on use, and follow the mediation agency's mediation.
(4) If a dispute arises between you and Company, our goal is to provide you with a neutral and cost-effective means of resolving the dispute quickly. These Terms shall be interpreted and governed by the laws of the Republic of Korea. All lawsuits related to these Terms are subject to the jurisdiction of the courts in Korea pursuant to relevant laws such as the Code of Civil Procedure.
Other laws may apply if you use the Service outside of the Republic of Korea. In such event, the applicable local laws shall only affect these Terms to the extent required by the applicable jurisdiction, and these Terms shall be construed as to make their terms and conditions as effective as possible. You must comply with all local laws to the extent that applicable local law applies.
This Terms of Service has been translated into other languages for the convenience of the players. If there is a dispute over the misunderstanding of the terms of service, the content of the terms of service in the Korean version shall be the basis.
<Addendum>
The Terms of Service shall enter into force from April 7, 2021.